Terms of Use

The information on this website is intended to provide users with general information on matters that they may find to be of interest.

While every effort has been made to offer current and accurate information, errors can occur. Cloudnine Adult Concepts does not warrant that this website and any information or material downloaded from this website, will be uninterrupted, error-free, or free of viruses or other harmful components.

Certain links on this website lead to servers maintained by individuals or organisations over whom Cloudnine Adult Concepts has no control. Cloudnine Adult Concepts makes no representations or warranties regarding the accuracy or any other aspect of the information located on such servers.

All rights reserved. No part of the materials on this website, including but not limited to the text, graphics and html code, may be reproduced or transmitted in any form by any means without Cloudnine Adult Concepts\ written consent.

All logo’s included on the website are registered trademarks of Cloudnine Adult Concepts in Australia.


One year warranty covers defective product replacement only. No other warranties are expressed or implied.

No medical claims are implied or warranted by use of this product. In the event that there is failure with the Cloudnine product due to defect in workmanship or materials, Cloudnine Adult Concepts Pty Ltd will at its discretion, replace the product with the same or similar product if the claim is made within one year from the date of original purchase. This warranty covers manufacturing defects only. It does not cover normal wear and tear of parts, change of mind, damage caused by misuse, negligent handling or if the unit has been tampered with. Cloudnine Adult Concepts will not cover the freight costs for warranty claims outside of Australia.

Warranty claim conditions

All claims must be made within 1 year from date of original purchase Information needed for claim:

• Proof of purchase

• Purchase date

• Purchase location

• Defect description


Return Policy
Due to the nature of Adult Products and Australian standards for Health and Safety Laws Cloudnine Adult Concepts is not able to provide a refund products purchased. If you believe your product to be defective, we may ask you to post the defective product to us, by which postage charges will apply. If we provide you with a replacement product we will post it to you at no additional cost. If you return an item which is not faulty after we test it, then you will be responsible to pay postage costs to ship the item back to you.


Your security is important to us. All information captured at the time of purchase will never been given to a third party and you will never be asked to verify this information. All payments received by Cloudnine Adult Concepts are processed through PayPal. PayPal is the global leader in online payment solutions. For enhanced security purposes, PayPal will process the transaction so your credit card details are never entered or stored on our servers.

Your Privacy

Your privacy and discretion is absolutely our number one priority. All purchases will be shipped discretely in private, non-labeled packaging.